Terms & Conditions

Terms and Conditions


Before checking out, check and confirm that your order is correct, including shades for cosmetics and hair extensions.


We will process your order within 1 business day following payment in cleared funds excepton weekend. Payment by online banking cannot be checked until the next business day. We will notify you by email when your order has been shipped. Allow up to 2-4 working days for delivery domestically, and 10 days or more internationally. Pick ups are only arranged on stringent terms which suit our operational schedules. We are not obliged to meet all pick up arrangements.

Delivery date information provided by us are estimates and we will not be liable for any costs, damages, charges or other expenses caused by late delivery.Orders made on public holidays or weekends will be processed on the next business day.

If the goods cannot be delivered or you will not accept delivery for whatever reason:

1. All risk in the goods will pass to you. 2. The goods will be deemed to have been delivered. 3. We may store the goods until you are able to take delivery at your cost. We are not responsible for loss or damage to goods that are delivered to an incorrect address.


Please notify us within 2 (Two) days of receiving the products and include your order number as a reference. Returns notified after 2 (Two) days of receipt cannot be accepted.  Returned goods must be in their original packing and not damaged or altered in any way and the contents must be in their original resalable condition.

We do not accept returns due to change of mind or indecisiveness thereof. We will not accept returned goods that have been opened or used for health and hygiene reasons.

No returns and refunds on ALL "SALE" items.

We do not accept returns for wigs, hair accessories, cosmetics, discontinued items, care products, liquids and special order items. All products being returned must be shipped by courier with a tracking number. Returns of items that may be classed as hazardous goods require special handling. Elegancy Styles will not pay any return shipping cost, therefore shipping charges on exchanged or returned products are payable by the customer.


Elegancy Styles Gift Vouchers can be used to buy products on our website. Before checking out, check and confirm that your order is correct and include a message if required. Gift Vouchers are emailed to the recipient after the payment has been received.


Gift Vouchers are valid for 6 months from the date of purchase.


No returns or refund are processed for Gift Vouchers.


If we do not receive payment within 2 days, we will will treat the order as cancelled.

Elegancy Styles Ltd